Privacy Policy

Welcome to Bouncy Footwear. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our products, which are sourced from a trusted third‑party supplier known for quality footwear and accessories. By using our site, you agree to the practices described in this policy.

1. Information We Collect
We collect several types of information to provide and improve our service to you.

  • Personal Data – When you place an order, create an account, subscribe to our notifications, or contact customer support, we may ask for details such as your full name, billing and shipping addresses, payment information (processed securely through our payment partners), email address, and phone number.
  • Usage Data – We automatically collect certain data when you visit our site, including your Internet Protocol (IP) address, browser type and version, pages you view, time and date of your visit, time spent on those pages, and other diagnostic data.
  • Device Information – We may collect information about the device you use to access our website, such as hardware model, operating system, unique device identifiers, and mobile network data.
  • Cookies and Tracking Technologies – We use cookies, web beacons, and similar tools to enhance your browsing experience, remember your preferences, and analyse site traffic. You can adjust your browser settings to refuse cookies, but this may limit some site functionalities.

2. How We Use Your Information
We use the collected data for various purposes, including:

  • Processing and fulfilling your orders, including shipping and returns.
  • Communicating with you about order status, product updates, and promotional offers (only with your consent where required).
  • Personalising your shopping experience by showing products and recommendations that match your interests.
  • Improving our website, customer service, and product selection based on feedback and usage patterns.
  • Preventing fraudulent transactions and ensuring the security of our platform.
  • Complying with legal obligations and resolving disputes.

3. Sharing Your Information
We do not sell, rent, or trade your personal information to unrelated third parties. However, we may share your data in the following circumstances:

  • With our Supplier – Because our product catalogue is supplied by a third‑party partner, we share order details (such as item selection, size, and shipping address) with that supplier so that they can pick, pack, and dispatch your purchases directly or through their logistics network.
  • With Service Providers – We engage trusted external companies to perform services on our behalf, such as payment processing, shipping, email delivery, data analytics, and marketing assistance. These partners are contractually obligated to protect your information and use it only for the specific services they provide.
  • For Legal Reasons – We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of Bouncy Footwear, our customers, or others.
  • Business Transfers – In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption (SSL/TLS) for data transmission, restricted access to internal systems, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access – You can request a copy of the personal data we hold about you.
  • Correction – You may ask us to correct inaccurate or incomplete information.
  • Deletion – You can request that we delete your personal data, subject to legal or contractual retention obligations.
  • Opt‑Out – You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications or by adjusting your account preferences.
  • Cookie Preferences – You can manage cookie settings through your browser.

To exercise any of these rights, please use the contact form available on our website. We will respond within a reasonable timeframe.

6. Third‑Party Links and Services
Our website may contain links to external sites or integrate with third‑party payment gateways and shipping carriers. This Privacy Policy does not apply to those external platforms. We encourage you to review the privacy policies of any third‑party services you interact with through our site.

7. Children’s Privacy
Bouncy Footwear does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received such data, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, particularly where our supplier or service providers are located. These jurisdictions may have different data protection laws. We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data during such transfers.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of any material changes by posting the new policy on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us through the contact form provided on our website. We value your trust and are committed to resolving any privacy‑related issues promptly and transparently.

By continuing to use Bouncy Footwear, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for choosing us for your footwear needs.